Question 1

What time will you arrive for my event?

Accepted Answer

Our team will always arrive one hour prior to your event to set up. Breakdown typically takes about 30 minutes after the event ends.

Question 2

Do you require a deposit?

Accepted Answer

Yes. A 50% non-refundable retainer is required to confirm your booking. If you cancel, 50% of the total payment will be refunded for fully paid events, and the non-refundable portion can be applied to a future event.

Question 3

When is the final payment due?

Accepted Answer

The remaining balance is due two-four weeks prior to your event depending on package selected. Payment must be made by the due date on the invoice to confirm staffing and event preparation.

Question 4

What payment methods do you accept?

Accepted Answer

We accept debit/credit cards and PayPal. You will receive an invoice and a receipt for the total payment.

Question 5

Do you charge a rush fee for last-minute bookings?

Accepted Answer

Yes. A rush fee applies for events booked within seven days of the event date. Fees start at $150 and increase based on event complexity.

Question 6

What happens if my event goes over the agreed end time?

Accepted Answer

We understand that events may run longer than expected. If we are able to stay, we charge $50 per hour per staff for additional service time.

Question 7

What is your cancellation policy?

Accepted Answer

If you need to cancel, please inform us as soon as possible. Retainers are non-refundable. However, if your event was fully paid, 50% of the total payment will be refunded, and the non-refundable portion can be applied to a future event.

Question 8

Can we have a cash bar at our event?

Accepted Answer

Georgia state laws prohibit us from carrying a mobile liquor license, meaning we cannot sell alcohol directly at events. However, you can apply for a special event permit through the Georgia Department of Revenue to legally sell drinks. This process takes at least 30 days, so plan accordingly.
We can provide an initial consultation and connect you with local permitting experts for further assistance.

Question 9

What is the difference between the service charge and gratuity?

Accepted Answer

The service charge in your estimate is not gratuity. If you prefer not to have a tip jar at your event, a 20% gratuity will be added to the final estimate to compensate the staff.

Question 10

Do you offer free estimates?

Accepted Answer

Yes! Each event includes one complimentary estimate. However, any additional revisions will require a signed contract or consultation fee.

Question 11

When can I receive event planning, menu creation, or signature drink development services?

Accepted Answer

These services are only available after a signed contract has been completed.

Question 12

Do you provide customized support for events?

Accepted Answer

Yes, we provide customized support once a signed agreement is in place.

Question 13

Do you charge for additional consultations?

Accepted Answer

Yes. Additional consultations are $100 per hour, payable in advance.

Frequently asked questions